Refund Policy

What this policy covers

This policy covers coin bundles bought directly in the Coin Shop on www.screwartgame.com. Purchases billed by Google Play follow Google Play’s own process, described below.

Website purchases

Coin purchases are generally final. We do not normally refund a change of mind, an accidental purchase or unused coins, except where applicable law requires a refund.

If you see a duplicate charge, a billing error, a payment you did not authorize, or coins that were paid for but not delivered, contact support@screwartgame.com. We will review the order and payment records and provide an appropriate resolution, including a refund where warranted. If delivery has not been confirmed, contact us instead of placing another order.

How to ask for help

Please include:

• the order reference and the date of payment;
• the player ID and email address used for the order;
• a short description of the problem.

Never send full card numbers, security codes or account passwords by email.

Refund method and timing

Approved refunds are returned to the original payment method. Once a refund is issued, the time it takes to appear on your statement depends on your bank, card issuer or payment provider.

Google Play purchases

If Google Play billed your purchase, request a refund through Google Play. See Google Play’s refund information. The game developer’s contact details are listed under App support on the Google Play listing.

Your legal rights

Nothing in this policy limits rights or remedies you have under applicable consumer protection laws.

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